Privacy Policy.

Information We Collect.

We collect information you choose to provide and some information collected automatically. This may include:

• Contact details — name, email, phone, company, and shipping address
• Order details — product, quantity, finish, artwork status, and project notes
• Delivery details — recipient contact and tracking information for shipments
• Account details — login information where an account is used
• Payment details — handled by a secure processor; we do not store full card numbers
• Usage data — device, browser, IP address, and how the site is used

How We Use Your Information.

Information is used to respond to packaging inquiries, prepare quote direction, coordinate samples, process and deliver orders, provide support, and improve the request workflow. We may also use it to meet legal and accounting obligations.

Cookies And Tracking.

The site may use cookies and similar technology to keep the site working, remember preferences, and understand usage so we can improve it. You can control cookies through your browser settings.

How We Share Information.

We do not sell your information. We share it only as needed to run your order and the business, including with:

• Service providers such as payment processors and shipping carriers
• Professional advisors where reasonably required
• Authorities where required by law

Project details are used only as needed to prepare a practical quote and fulfil an order.

Data Security.

We take reasonable steps to protect your information and limit access to it. Payment information is processed through a secure third-party processor. No method of transmission or storage is fully secure, but we work to keep your data safe.

Data Retention.

We keep your information only for as long as needed to provide quotes and orders, support your account, and meet legal, tax, and record-keeping requirements, after which it is removed or anonymized.

Your Rights.

You can ask us to access, correct, or delete the personal information we hold about you, and to stop using it for non-essential purposes. Contact us using the details below and we will respond within a reasonable time.

Marketing And Messages.

If you opt in to updates, you can unsubscribe at any time. We do not share your phone number or mobile information with third parties for their own marketing.

Minimum Age.

This website is intended for users aged 16 and over. We do not knowingly collect personal information from anyone under that age.

Third-Party Links.

The site may link to other websites we do not control. Their privacy practices are their own, so please review their policies when you visit them.

Changes To This Policy.

We may update this policy from time to time. The current version on this page applies, and material changes will be reflected here.

Contact.

For any privacy question or to exercise your rights, contact us at info@thecosmopackaging.com. See also our terms & conditions.